Hi,
in the beginning of the year I purchased a license renewal. the order summary minus the serial is given below. This was the product recommended by the registrationcenter websitre for license renewal. It took me until the weekend to actual update to the latest version and found that the license is not valid. I contact support (premier.intel.com) and got the following response:
"Hi Sir,
The date 22 Feb 2017 is the support expiration date (shown in the attached snapshot).
You can submit tickets to ask questions, report issues and get helps in the support period.
But your license expiration date is 21 Feb 2016.
After the license expires, you cannot use the tool any longer.
Please apply a new academic license for using Parallel Studio XE again.
Best regards,
Soflen"
Is the support engineer correct that the fee of $649 does not include use of current software? In this case I spent $649 for asking the single question as to why my license is not working. I must say this would be absolutely appalling and not the way one treats a customer of 10 years.
Advice and clarifications greatly appreciated.
Thanks,
Haje
Order Summary:
Product: Intel® Parallel Studio XE Composer Edition for
Fortran Windows* with Rogue Wave* IMSL* Support
Services Renewal
Serial Number 1: XXXX-XXXXXX
SKU: PRI999WSGM01ZZZ
Vendor: Lifeboat
Version: 2016
License Type: Named-user
Number of Seats: 1
Quantity: 1
Support Code: commercial
FulfillmentType: ESD
Support Period End: 2017-02-22